Oxford Road Corridor Organisation Privacy Notice

This privacy policy notice tells you how we control, process, handle and protect your personal data through our business and when using our website.

This policy was last updated on 22nd September 2022.

OUR CONTACT DETAILS

Oxford Road Corridor is the controller for the personal information we process, unless otherwise stated.

You can contact us by phone, email, or post.

Postal Address: Oxford Road Corridor, Citylabs 1.0, Nelson Street, Manchester, M13 9NQ.

E-mail: info@oxfordroadcorrior.com

You can contact ur data privacy manager at info@oxfordroadcorrior.com or via our postal address.

WHAT TYPE OF PERSONAL DATA WE HOLD ABOUT YOU

We may collect, use and process the following different types of personal data about you:

• Identity Data which includes your name and title.
• Contact Data which includes your address, email address and telephone number.
• Correspondence Data which includes information contained in any correspondence between us and correspondence sent to us by third parties that relates to you.
• Technical Data which includes your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Marketing Data which includes your preferences in receiving marketing from us.

HOW WE COLLECT YOUR PERSONAL DATA

Most of the personal data we process is provided to us directly by you for one of the following reasons:

• You send us an enquiry or request information from us.
• You wish to attend, or have attended, one of our events.
• You subscribe to our email marketing communications such as online newsletters.
• You complete a survey or feedback form
• You contact Oxford Road Corridor via our online contact form.
• You interact with our website.

We may also receive personal data about you from various third parties as set out below:

• Technical Data from analytics providers such as Google based outside the EEA.
• Contact Data and Correspondence Data from email management providers such as MailChimp or Google based outside the EEA.

WHAT WE DO WITH THE PERSONAL DATA WE HOLD

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Where we need to perform a contract we have entered into with you. For example, this may include us providing you with access to certain services and to inform you about relevant information concerning your use of our services.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, we may introduce you to other individuals and organisations within the Oxford Road Corridor network where we feel this may be beneficial to you.
• To enhance user experience.
• To provide more relevant content and services.
• To analyse the behaviours of our users to improve our services.
• Where we need to comply with a legal obligation.

We do not share your personal information with any third-party companies unless you have consented to this or this is permitted by law.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

HOW WE STORE YOUR PERSONAL DATA

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third party services

We use MailChimp, a US-based email marketing service, to store your details and send you our newsletter and other relevant information. In the process of working with Mailchimp your data may be transferred outside the EEA, to the United States. Mailchimp is self-certified under Privacy Shield and lawfully transfers EU/EEA personal data to the US according to its Privacy Shield Certification. You can find out more about MailChimp’s privacy policy and the steps the company has taken to comply with the GDPR by clicking here.

We use Google Docs, including Google Forms to collect feedback and to store your details alongside other relevant information. Google has certified that it adheres to the Privacy Shield Principles.You can find more information about Google ‘s product privacy product here.

We will not share your personal information with any other third-party unless we have your permission to do so or the law requires us to.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website, such as our live chat facility, may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

YOUR LEGAL RIGHTS

Under data protection law, you have the following rights:

Your right of access – You have the right to ask us for copies of your personal information and to check that we are lawfully processing it.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete, though we may need to verify the accuracy of the new data you provide to us.

Your right to erasure – You have the right to ask us to erase your personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.  This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Your right to object to processing – You have the the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please contact us at info@oxfordroadcorridor.com, and/or Oxford Road Corridor, Citylabs 1.0, Nelson Street, Manchester, M13 9NQ if you wish to make a request.

HOW TO COMPLAIN

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113